Sabah | Sarawak | Malaysia
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Your Amazing Borneo have been playing one of the reason for our memorable journey
My mother and I have fulfilling and enjoyed our 4 days stay at Kota Kinabalu from 3rd to 6th May recently.
Your Amazing Borneo have been playing one of the reason for our memorable journey. The overall service rendered entailed the company core values. We have lots of fun and amazed of the beautiful KK which started from day 1 we stayed at Sutera Harbour Hotel till the last day.
It was my mother 76th years old birthday' s treat and having have Mr Roy as our tour lead - it was such amazing.
Mr Roy is not only knowledgeable, he is also caring and attentive to my elderly mother. His sense of humour will delight to all and his spontaneity responses to all queries (as I indeed asked many questions related to KK history) reflected his intelligent minds. Good commitment as I can observed . And it was part of the core values for Amazing Borneo.
I also would like to thanks to All the drivers (Fender? , And other guys that I can't recalled their names) that were with us throughout the journey To Oswold (sorry if I mispelled the name) too, whom fetched me and my mother to the Airport on way back home.
As a frequent traveller , I believe to have and get a good and knowledgeable tour lead / guide will leave a good memories of the visited country as time passes by. My thanks again to Amazing Borneo Team and Mr Roy for the job well - done !
Ms Aziah Ahmad Ariffin, Singapore
We were very impressed by the level of customer service and the professionalism shown by your staff
To start with i must say how impressed we were with the climbing of Mount Kinabalu. The views from the peak are amazing and well worth the 2 days of pain climbing up and down the mountain.
Our booking process started about 4 months before our climb and it took many emails and communications until we could actually find a date to climb that was within our time frame of travel. We understand that this process might have been a bit longer than normal due to the possible high volume of re bookings that would have been required after the earthquake. The staff we dealt with through the booking process were always very prompt in responding and demonstrated a very high level of customer service and professionalism which led us to be very satisfied with the booking process, even though we didnt get to climb on the original dates we had requested.
The manage your booking section was very easy to fill out regarding flight arrival times and accommodations, even though we did have to change our flight details numerous times due to Air Asia changing the schedule quite frequently. We didnt have any problems paying our 50% deposit and the remaining balance through online payments.
Airport pickup was very good. We were worried there wouldn't be anyone there to meet us as our flight was delayed 5 hours, But at 9pm when we arrived at BKI there was a man there with a sign waiting for us. Even though it was very late and dark we enjoyed the 2 hour bus ride up to Kinabalu Park. The driver was very informative and very personable and we enjoyed his company and his selections of music.
The Ligawu suite was a very comfortable room and Check in was very fast. Our driver had called through hours before we arrived to organize dinner for the both of us due to our late arrival. That was very much appreciated.
On climb day we found the reps from Amazing Borneo and they introduced us to our guide and organized our lanyards and cards which was good. the ground staff seemed very in control and were a calming influence on all around us.
On the ground it would have been good for the reps to inform us of the water shortage and that there would be no where to fill a bottle en route to Laban Rata as we would have packed more supplies to take with us.
Our guide Jackly was very informative and just a all round good person. At times where my partner was struggling a bit he would always do what he could to help her out and that was much appreciated.
To sum up our experience with Amazing Borneo, We were very impressed by the level of customer service and the professionalism shown by your staff from the booking staff, transport, ground crew and guide.
Since we have been home we have been looking on your website at what we will do next time we are in Borneo, So im quite sure in the near future we will be making another booking through Amazing Borneo.
Thank you for the opportunity to share my feedback and i hope it helps Amazing Borneo.
Daniel McNeill, Australia
The teams were very professional
I would like to say a big thank you to your team for organising a fantastic tour for our group of 4. All of us made it to the summit!
Big thanks to Joel and team for picking us up from the airport and being extremely helpful and friendly.
I'd also like to extend my deep gratitude to Freendy Sundang, our guide. He was very helpful and he was very patient with our group even when my friend was a lot slower, Freendy encouraged her and helped her make it to the summit. When she was too tired to make the descent from Laban Rata to the base, Freendy made arrangements to have her assisted down, while at the same time still managing to follow the other three of us who made it down ourselves. It was great to have Freendy around to help us and his cheerfulness and good humour were deeply appreciated. Please extend our commendation and deepest thanks.
All in, the teams were very professional, the buses were in fantastic condition with little extras like bottled water, USB charging - all this made our group very comfortable and at home.
I have recommended Amazing Borneo to all my friends who are considering making their trip to Mt Kinabalu as I am sure they will enjoy the hospitality afforded by the team and make it as unforgettable a trip as we had.
A big thank you once again!
Yi Ning, Singapore
I Will Certainly Recommend You To Anyone
Our experience with Amazing Borneo was top notch. I genuingly can't recommend you guys enough and the whole process was friendly, quick and very easy. Having never booked tours abroad ourselves before, it was a little daunting looking into it but from first contact we felt completely at ease and were 100% happy with the service that we received. I'm actually planning some travels to Vietnam, Cambodia and Laos next year and wondered if you have any companies affiliated with you there? I will certainly recommend you to anyone we know travelling to Borneo and if we ever so make it back (I really hope we do) we wouldn't hesitate to book through you again.
Pleased With Amazing Borneo’s Service
We are generally quite pleased with Amazing Borneo’s service level, including booking process, responsiveness and the tour itself. And we certainly appreciated the taxi arrangement when coming back down to the Park HQ, so that we didn’t have to wait at all to get to our hotel in KK. Well done!
Inge & Linda
Our Experience With Amazing Borneo
Everything Was Top Notch
Everything was top notch from info email to responsiveness to organisation to guide. Impressive, would strongly recommend to anyone!
Hello, I enjoy my tour so much and i've recommended to all my friends about your website. Every process start from booking processes to the tour itself is superb. Clean and smooth. I think you guys should sell altitude sickness pill, since I myself can't find it before the climb up , end up wit headache but i've managed to reached the low's peak summit. :) I think thats all. Thank you for your services. Truly amazing.
We were very happy using your company
We were very happy using your company.
It was really nice being picked up at the hotel, and taken back the following day. It was also nice that you guys took care of all the paper work etc.
We had a really good guide up/down the mountain, but we would have liked just a bit more information from the guide about the trip up the mountain (how long is the route, how will we get there, is it your first time up the mountain etc).
Overall it was 95% perfect, so thank you guys very much.
Everything from pick up ran smoothly
We really enjoyed our Mount Kinabalu trek – everything from pick up ran smoothly. And our guide was I would go as far as saying the best guide we’ve had on any sort of tour across the world. We really enjoyed his company.
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You can view your booking, download your itinerary anywhere and anytime you want