Sabah | Sarawak | Malaysia
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Call us: 8am - 6pm (GMT+8)
+ (60) 88-448409
Browse through our tailor-made vacations—mountain high, ocean deep and the very jungly jungles of Sabah, Malaysian Borneo.
Venture out into the Land of Hornbills. We present you exclusive and affordable deals for an authentic experience.
From mountain huts to tropical island resorts, we feature low online hotel rates suitable for every taste and budget.
Climb smart, climb safe. Our packages include guaranteed legal climb permits & insurance. Our Kinabalu Park support team welcomes you.
Learn about the latest Sipadan diving rules and plan ahead to secure your diving permit!
Select from a series of Team-building packages, be in rain or shine, we can customise and arrange to meet your objectives.
Choose between AM or PM half day corporate teambuilding handled by Professional in-house team.
MICE, corporate functions, events & themed dinners. Have it your way. Enquire now.
Race it out on an exhilarating urban challenge in Kota Kinabalu City with carefully planned routes and obstacles - Amazing Race style.
Find quick facts and useful travel information by referring to our Sabah e-guide book.
We’re a diverse team of explorers dedicated to connect you to epic adventures to last a lifetime—be it a quick escape or a long-haul journey into the heart of Borneo-- we’re all about helping you find that perfect holiday sweet-spot.
Read about the latest news and events happening in Borneo, East Malaysia; plus exclusive travel guides to the must-see and must-do's during your trip.
Amazing Borneo is dedicated to making every aspect of the business sustainable. Join us on a journey that not only brings you to the beautiful regions of Sabah and Sarawak, but also contributes to their well-being. Explore our sustainability initiatives and discover how you can be part of the solution!
"Fuss-free booking, prompt response and a really professional team. Everything was planned out flawlessly..."
General Enquiries: (+6) 088 448 409
Sales Enquiries: (+6) 017 450 2009
On-Tour Support: (+6) 012 827 2009
Tel: (+65) 6100 6188
WhatsApp: (+65) 8688 2009
(+6) 012 279 8009
Tel: (+61) 411-161615
Tel: (+66) 86-851561
Line ID: yingthai2521 / aj_turn
Tel: (+6) 017-9333696 🇰🇷
Katalk ID: abt_kr2009
The services provided and the respective responsibilities and liabilities are outlined and governed by these TERMS AND CONDITIONS.
The online submission of the booking request form or via email shall be deemed to constitute the acceptance of the Booking Terms and Conditions and Payment Methods by the Client and shall be an undertaking that he has the authority to act for and on behalf of the persons named on the Booking Request Form for the travel and tour services. For purposes of these Booking Terms and Conditions, “Client” hereby referred to the named persons in the Booking Request Form including any travelling companions.
All general and collateral agreements or special requests of the client must be recorded in a written form and are deemed to be officially agreed upon only after their being included in the booking confirmation and client invoice.
The default tour prices are quoted in Ringgit Malaysia (MYR). We accept payment by credit cards, cash, cheques and interbank funds transfers.
For all telegraphic transfers, all local & overseas bank charges are to be borne by client/sender. Please select “OUR” option in your bank application form which means you pay all transfer charges and we will receive your payment in full.
We accept the following currency; Ringgit Malaysia (MYR), Singapore Dollars (SGD), US Dollars (USD), Korean Won ₩ (KRW) and Thai Baht ฿ (THB). The conversion rate is based on a standard business rate determined by Amazing Borneo Tours. Please bank-in or TT to our appointed company bank account(s) and fax/email us the bank-in (TT) slip for our reference. Credit card payments (VISA or MASTERCARD only) can be processed via a secured payment web link sent to your email address.
Online or physical card payment via VISA/MASTER credit card in Malaysian Ringgit (MYR) only. A 3% convenience fee applies.
Payment via Instalment Plan (Maybank or Hong Leong Credit Card, issued in Malaysia).
Credit card holders of Maybank or Hong Leong (issued in Malaysia) will be eligible for instalment plans. Please refer to the following table for the relevant bank charges. Terms & Conditions apply.
A 40% deposit is required for booking confirmation and the balance must be paid 45 days prior to tour commencement. For last minute reservation made within 45 days prior to tour commencement, 100% full payment is required for immediate confirmation of the booking and admission to the tour. Reservation for accommodation / tours / all other bookings can only be held for 3-5 days (unless otherwise stated) from the date of issue of client invoice.
A 40% deposit is required to secure standard climb slots / accommodation and the balance must be paid 45 days prior to tour commencement. A 50% deposit is required to secure Via Ferrata climb slots / accommodation and the balance must be paid 45 days prior to tour commencement. For last minute reservation made within 45 days prior to tour commencement 100% full payment is required to secure climb slots / accommodation and admission to the tour. Reservation for Mount Kinabalu Climb package can only be held for 2-3 days (unless otherwise stated) from the date of issue of client invoice.
Failure to comply to payment due dates may result in an automatic cancellation of your reservation and the release of your climb slots / accommodation / tours / all other bookings to others in the queue system without prior notice.
All bookings are subject to availability at the time of booking.
FULL PAYMENT IS REQUIRED FOR PURCHASE OF AIRFARES.
Amendment to non-Ferrata climb-related bookings after payment is made will be charged at a minimum of MYR50 per service amendment per person, in addition to any charges as levied by the airlines, hotels, climb operators or service providers concerned. Amendment to Via Ferrata climb-related bookings after payment is made requires valid proof (eg. medical letter, Covid test result, flight cancellation) and will be charged at a minimum of MYR150 per service amendment per person.
A transfer to another package less than 30 days prior to departure does not constitute an amendment but entails the cancellation of the original booking and is subject to the appropriate cancellation fees stated in the clause of "Cancellation Policy".
* Subject to the approvals by the mountain authorities/accommodation and permit providers
In the event of cancellation of booking by Client, a written notice must be provided. The following cancellation charges must be borne by the Client and the travelling companions as follows:
Number of days between tour commencement and receipt of cancellation notice:
For tour products or individual components supplied by 3rd parties, e.g. Air Tickets, Hotel/Lodge Bookings, etc, cancellation fees under the terms and conditions of the respective 3rd parties shall apply plus a minimum handling charge of MYR50 per service per person.
There would be no refunds for cancellation after the tour has commenced or for any unused tour services including but not limited to transfer, meals & accommodation, sightseeing or any other services not utilized.
In the event that there is a refund required, the refund will be credited back to you in the same method as your payment. Please note that refunds will take up to 90 - 120 working days to process.
Amazing Borneo Tour will endeavor to meet your special requests on meals, dietary requirements, private, heated or adjoining rooms, coach seating arrangements and so on, please inform the reservations department during booking. However, such requests are strictly subject to confirmation and availability.
On our adventure tours which include Mount Kinabalu Expedition, the location is in areas where it is less accessible and the events that may occur in such places are less predictable. There will be elements of uncertainty as we are visiting places where the political, cultural and geographical attributes present certain risks, dangers and physical challenges greater than those present in our daily lives. Amazing Borneo Tours put every effort to ensure comfortable travelling of the Client, but the Company seeks mutual understanding that certain parts of the destinations will not have the same facilities, emergency, healthcare and safety services of the same quality level as what the Client may be accustomed to in their own country. Road travel may be uncomfortable or even unreliable at times. Client may possibly encounter power failure, insufficient water and limited food selection in remote areas. It is a fundamental condition that the Client acknowledges that all adventure tours require some flexibility and the most meticulously planned arrangement can go wrong. The day to day itinerary is an indication of what the group should accomplish, but not a contractual obligation. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness or mechanical breakdown, flight or rail cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and other unpredictable or unforeseeable circumstances. Therefore, the Company will make the necessary changes in view of the safety and best interest of the Client. These amendments may be made with or without the consultation of the Client. Nonetheless, the Company will do everything within our control to minimize the effects of the enforced changes. The Company, however, cannot be held responsible for the results of these changes, regardless of how they were caused.
Items not included in the price are generally described in the itinerary and include without limitation: airfares and airport taxes of any nature, both domestic and international; excess baggage charges as imposed by airlines; forwarding of baggage and purchases; passport and visa cost; camera charges; emergency evacuation charges, medical charges for inoculations; room service; all items of personal nature such as medicine, laundry, postage, beverages, photography charges and other personal effects and belongings like clothing, camera; meals not included in itinerary; alcoholic drinks; and telephone/cable/fax/internet charges; baggage, trip cancellation and personal insurance; souvenirs and gratuities to or tips for tour guides, tour leaders, drivers, hotel porters, etc.
For airport transfer, please provide the arrival/departure flight details at the time of reservation. Transfer arrangements will not be provided for bookings with missing or inaccurate arrival/departure information and there will be no refund for unused services. Our driver or representative will greet and meet you at the Airport arrival hall (unless otherwise advised) with a placard bearing your good name. Should you be unable to locate our representative or the appointed meeting place, please call the relevant telephone number stated on the voucher before making alternative arrangement. For all land transfers, the ground operator will make the arrangement in advance. Should you need to change the pickup time, please ensure the ground operator is informed at least 24 hours prior to your departure. The change request is subject to seat availability.
Unless otherwise specified, tours are conducted in English and provided in air-conditioned tourist coach, minibus or van depending on group size. Mandarin/Malay/Foreign Language speaking guides are available on request. Amazing Borneo Tours shall not be responsible or liable for articles left behind or lost in the vehicles. Pickup times from hotels are approximate and may be subject to traffic conditions. Should the transport be delayed, please call the relevant telephone number as stated on the voucher before making alternative arrangements. Amazing Borneo Tours reserves the right to alter routes, timetables, itineraries and accommodation reserved at short or no notice should conditions beyond our control render it necessary. Should the customers decide not to accept the alternatives, full refund of the amount paid by the customer will be made without further obligation or liability.
All passports and visas must be valid for at least six (6) months from the date of entry into the country destination. It is Client’s sole responsibility to ensure their proper travel documents. Amazing Borneo Tours will not be liable for any expenses, reimbursements or refund of any tour fare in the event that the Client is refused entry by immigration authorities into the country of destination for any reason whatsoever.
Client is strongly advised to purchase a comprehensive personal travel insurance policy for the duration of the trip; to cover against Personal Accident, Loss of baggage, Delays, Unexpected alterations to travel arrangements, Cancellation, Act of God, Emergency Medical Evacuation, Infectious diseases, Epidemics, Terrorism etc. Clients must generally be in good health in order to enjoy the tour. It is recommended that all climbers should have themselves medically checked before attempting any mountain climb. It is vital that climbers with pre-existing medical problems or conditions make these known to Amazing Borneo Tours. It is also important that climbers consult their doctors for vaccination and other medical requirements before the trip.
Amazing Borneo Tours shall be exempted from liability for loss, injury or damage to property or personal accidents, delays irregularities or the occurrence beyond our control. Every person participating in any tour organized by Amazing Borneo Tours shall be regarded as carrying his own risk with respect to loss or injury to person or property.
Amazing Borneo Tours shall not be liable where the contract is affected by 'force majeure'. In the context of these terms and conditions, 'force majeure' is any event that is beyond the reasonable control of the Company or which are unavoidable by the exercise of due diligence on the Company’s part including but not limited to war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, nuclear disaster, adverse weather, government action or technical problems with transportation.
It is possible that due to inclement weather or any other unforeseen circumstances that itinerary or routings could be changed. Arrangements of the similar standard will be substituted, should it occur. However no refunds will be available. Amazing Borneo Tours reserves the right to make changes to travel arrangements at any time without compensation. All prices quoted in the website are correct at the time of publication and are subject to change without notice in the event of unforeseen circumstances such as currency fluctuations, increase in transport costs, hotel rates, government tax etc
Amazing Borneo Tours will safeguard, according to strict standards of security and confidentiality, any information on the Client. The Company limits collection and use of client’s personal particulars/information to the minimum; and for the purpose of completing the transaction as well as facilitating smooth delivery of services. And every effort shall be made to ensure the integrity of the client’s personal particulars and confidential information entrusted to the Company are not compromised. Amazing Borneo Tours also undertakes not to divulge the client’s personal information to any unauthorized third party without prior consent. We shall only use these data to deliver marketing materials related to The Company's services.
Any comments regarding complaint/claims should be lodged in writing with supporting documentation to the Company within 7 days from date of return.
Clients are solely responsible for the safety and security of their personal belongings. In the event that a client accidentally leaves their belongings in our vehicle, they will bear all charges incurred in returning their belongings to their designated location via GRAB EXPRESS or any other suitable courier service. We are not liable for any loss, damage, or theft of their belongings, whether in our vehicle or in transit via the courier service.
The contents displayed in this Site (www.AmazingBorneo.com) can be changed without prior notice and can happen before or in the midst of your tour. We make every effort to ensure all the information displayed is accurate, but Amazing Borneo Tours cannot accept responsibility regarding the inaccuracy of the statements made.
All prices stated in this Site are correct at the time of upload and placement; however prices are subject to changes, availability and payment received. Deals and promotions are limited time offer and subject to price changes, availability and full payment. If the prices are increased, you will be advised to either adjust your payments or cancel your bookings if payment has not been received by the due date. Always check with Amazing Borneo for more info and details. Payment and cancellation terms & conditions apply for all bookings.
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Amazing Borneo Tours may, without prior notice, amend or modify this disclaimer by posting the revised disclaimer to this Site.
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Call us now: + (60) 88-448409
You can view your booking, download your itinerary anywhere and anytime you want