GENERAL FAQ

1. We Are the Leading Licensed Land Tour Operator in Malaysia & Licensed Travel Agent in Singapore
2. We Are Supported By MATTA, SABAH TOURISM BOARD & SINGAPORE TOURISM BOARD
3. We Have A Strong Network with the Locals, Hoteliers, & Suppliers in Borneo.
4. We Handle Tens of Thousands of Tourists from Around the World Every Year.
5. As Borneo Travel Experts, We Know What is Best for Our Tourists.
6. We Provide Personalized & Dedicated Services – Your Holiday Trip can be Tailor-Made to Include a Mount Kinabalu Climb, Other Tours, Accommodation & Anywhere in Sabah.
7. All Our Tourist Guides Are Licensed by Ministry of Tourism & Culture Malaysia.
8. Every Day, We Have Multiple Day Tours and Long Tours Ongoing within Borneo.
9. Your Safety is Always Our Highest Priority.
10. We Are Able to Handle Crisis & Emergencies Efficiently.
11. We Provide Clean and Reliable Vehicles for You to Travel Comfortably.
12. Our Tour Packages Rates Are Most Competitive With High Standard Service Quality.
13. No Hidden or Extra Costs in Our Pricing.
14. We Are Committed to Responsible Tourism.
15. We Provide the Latest Updates of Sabah Accurately.
16. Come Join Us & Start Your Borneo Holidays With Us Today!

The climate in Sabah Borneo is Equatorial/Tropical – generally hot and sunny all year round with scattered unpredictable rains. The temperature in the lowlands is about 32 degrees centigrade and highlands about 21 degrees Centigrade. Theoretically, the monsoon season is from November to February but as we are in a tropical country, there is really not much difference in seasons throughout the year. Hence anytime is considered a good month to visit Sabah Borneo

All Amazing Borneo Tours are conducted daily even during weekends and public holidays unless otherwise fully booked. If you wish to have customised or private tours, please book early to avoid disappointment.

Seat in Coach, is the term used for sharing in transfer or tour, therefore guests that are in SIC basis will be sharing vehicle and have other tourist with them on the tour. There maybe multiple pickups & drop-offs throughout the journey. Do expect some short waiting time.

Amazing Borneo uses a variety of transportation including comfortable tourist coaches/van/cars to provide our guests with the safest and most efficient transportation in each area. For all our Mount Kinabalu Climbing Tour Packages, a 9 seater licensed tourist van will usually be used. For all other local daily tours, it all depends on the group size. Under circumstances we do use a coach for bigger volume and private cars for small number of SIC.

Borneo food is mostly of Asian influence with an extensive variety of fare. The staple foods in the highlands, jungle and rural areas include rice, noodle, meat, fish and vegetable dishes and fresh fruits. Finding food in Kota Kinabalu city is usually very easy with many restaurants catering to different tastes such as Italian, Western, Chinese, Japanese, Korean, Indian and Vietnamese. The most popular menu selection will be fresh seafood and mostly widely available in the city.

Although there are no recorded cases of our guests infected with Malaria, we cannot guarantee that there is no malaria present in rural areas of Borneo. Malaria vaccination - whilst not a requirement, may be advisable for adventurous, deep jungle treks in rural areas of Borneo. If you are travelling to tourist areas such as Kota Kinabalu city, beaches, or tour destinations listed in our website, it is not necessary. If you are travelling to Sandakan, Tabin, Danum Valley, etc. for wildlife sightings or jungle trekking, we advise all our guests to take all preventive measures against mosquito bites especially during dusk to dawn. To minimize the risk of being bitten, it is advisable to wear clothes that cover most of your skin and to use insect repellent. Also it is advisable to keep your chalet door close from dusk to dawn to avoid mosquitoes entering your room, sleeping in air-conditioned or well-screened rooms. If you need to take prophylactic (preventive) medicine, discuss with your doctor the best ways for you to avoid getting sick with malaria.

Absolutely. Upon your booking confirmation, you will be given a booking reference number which you can use to login into the Manage My Booking system and fill in your personal particulars. Should you have any special dietary requirements (e.g. vegetarian, vegan, etc), please select your preferred request in the “dietary restriction” section and make sure to write any additional information in the “remarks” box (e.g. No beef, onions, garlic, etc).

Please note that unfortunately, we cannot guarantee that special requirements can always be met. Vegetarianism is a concept our country is still learning to comprehend. In tour packages where meals are served buffet style, we suggest that you bring some vegetarian condiments/food to complement your meal.

As we are a land operator, our tours do not include International airfares. However, some full package tours may include domestic airfares. We will be happy to advise you on which flights details and segments to facilitate your booking.

We do accept last minute booking but subject to tour availability. However for a peace of mind and confirmed departure of tours, we suggest that you pre-book at least one week in advance especially for tours that involve accommodation.

Absolutely! Please check with our sales consultant when making enquiry. Also do check out the periodical tour and hotel discount and the latest offers and promotions in our website.

When you have a few tours that you wish to combined, we can customize it so that it will fit perfectly to the running of the other tour. Emailed us your selected places of interest and we will draw up an itinerary to fit to your program.

There are no hidden costs; the customized program will be presented according to what the itinerary’s layout.

It is possible to leave a tour early however you will be responsible for your own transportation arrangements once you choose to leave the tour early. You would also be responsible for all costs associated with joining a tour late or leaving one early.

No, tips are not compulsory and not included in our tour prices. Tipping is entirely at your own discretion. We recommend RM10 - 20 per person per day.

Once you have decided on your preferred tour package, email or call us to confirm. An invoice will be issued to you where you will need to make a deposit payment to secure your booking. Full payment is required one (01) month prior to tour commencement.

PAYMENT OPTIONS

Direct Bank-In or Wire Transfer – Malaysian Ringgit or Singapore Dollars

Credit Card Payment (3% Convenience Fee) – Charged in Malaysian Ringgit

Account Name: AMAZING BORNEO TOURS & EVENTS SDN BHD

Bank Name: HSBC Bank l Swift Code: HBMBMYKL

Current Account No: 392-125670-101

Bank Address: 56 Jalan Gaya, 88000, Kota Kinabalu, Sabah, Malaysia

Account Name: AMAZING BORNEO TRAVEL & EVENTS PTE. LTD.

Bank Name: DBS Bank l Swift Code: DBSSSGSG

Current Account No: 017-904989-0 l Bank No: 7171 l Branch Code: 017

Bank Address: 210 New Upper Changi Road #01-707 Singapore 460210

A payment secured web link will be sent to you for credit card payment.

No confidential information will be stored in the system for security purposes.

As we are using a secured link for credit card payment provided by a third party company on the web, therefore we cannot avoid this convenience fee as this is charged by the link provider.

Absolutely! However, we have term and condition that we observe, as we have arranged fees and payment to secure on the reservation of your tour therefore this term below will apply;

Amendment to non-Ferrata climb-related bookings after payment is made will be charged at a minimum of MYR50 per service amendment per person, in addition to any charges as levied by the airlines, hotels, climb operators or service providers concerned. Amendment to Via Ferrata climb-related bookings after payment is made requires valid proof (eg. medical letter, Covid test result, flight cancellation) and will be charged at a minimum of MYR150 per service amendment per person.

A transfer to another package less than 30 days prior to departure does not constitute an amendment but entails the cancellation of the original booking and is subject to the appropriate cancellation fees stated in the clause of "Cancellation Policy".

In the event of cancellation of booking by Client, a written notice must be provided. The following cancellation charges must be borne by the Client and the travelling companions as follows:-

Number of days between tour commencement and receipt of cancellation notice:

• 30 days or more (40% of tour cost forfeited)
• 15 to 29 days (75% of tour cost forfeited)
• 08 to 14 days (85% of tour cost forfeited)
• 04 to 07 days (95% of tour cost forfeited)
• Less than 04 days or No Show (100% of tour cost forfeited)

For tour products or individual components supplied by 3rd parties, e.g. Air Tickets, Hotel/Lodge Bookings, etc, cancellation fees under the terms and conditions of the respective 3rd parties shall apply plus a minimum handling charge of RM50 per service per person.

For cancellation before tour commencement, the refund will be based on the Cancellation Policy as stated above. There would be no refunds for cancellation after the tour has commenced or for any unused tour services including but not limited to transfer, meals & accommodation, sightseeing or any other services not utilized.

Our standard operating office hours is as below:

Monday – Friday: 9:00 – 6:00pm

Saturday: 9:00 – 1:00pm

Closed on Public Holidays

However, should you need to make a reservation outside office hours, you could contact our operation hotline at +6 016 520 2009 (Malaysia) or +65 6100 6188 (Singapore).

Yes. In an emergency you should call the following numbers: +6 012 8552009 or +6 016 7162009.

The Malaysian Ringgit is the currency of Malaysia. The currency code for Ringgits is MYR, and the currency symbol is RM.

Unfortunately, our Malaysian currency (MYR) is not as widely accepted & recognised compared to our neighbouring country - Singapore. Many of our guests from China, Hong Kong, Europe, America & etc commented that their local banks do not provide MYR transaction services. Therefore, we setup a branch office in Singapore to offer SGD transaction services for better facilitation to our guests. Moreover, Singapore has lower bank charges too.

If you have purchased airport pick up services, our representatives will be waiting for you at the arrival hall, with a paging board bearing our Amazing Borneo Tours Logo or a placard bearing your name.

If your flight is delayed, do ensure to give us a call at the following numbers:
+6017-450 2009 / +6016-520 2009
However, if your arrival is not within 24 hours, you can inform us via email.

It could be possible if the distance is not far off by more than 2 KM from the stated destination in the itinerary. This is to ensure guests’ safety and compliance to our standard operation procedures. However, should you urgently need to be driven to another destination, please inform our driver who will be in constant contact with our operation team and charges for deviation will apply.

If you happen to leave something in our vehicle, do ensure to give us a call at the following numbers:
+6017-450 2009

Money exchange/changer can be found in major shopping malls and the airport.

ATM Machines can be found at almost any town or district here.

When venturing the more rural parts of Sabah, WiFi availability and Mobile Signal can be scarce. However, most hotels, restaurants and malls have WiFi access.

In time of an emergency where family and friends are unable to contact you, they can contact Amazing Borneo Tours directly and we can pass the message if required.

Yes! Before you get too excited over your trip, do remember to check your passport, amongst other essentials. This is a friendly reminder to ensure your passport has at least six months’ validity on the day you plan to leave your country and enter Borneo. You will be denied entry into our country should the expiry be less than six months.

According to Malaysia's Immigrations Department, a visitor should fulfill the following requirements to enter Malaysia: 

1. Valid Passport or Travel Document (At least 6 months validity)
2. Valid Visa **
3. Valid Return Travel Ticket and Sufficient Funds 
4. Not Classified as a Prohibited Person
5. Completion of the Arrival/Departure card

Foreign nationals who require a Visa to enter Malaysia must apply and obtain a Visa in advance at Malaysian Representative Office before entering the country.

A visa is an endorsement in a passport or other recognized travel document of foreigner indicating that the holder has applied for permission to enter Malaysia and that permission has been granted.

Foreign nationals who require a Visa to enter Malaysia must apply and obtain a Visa in advance at any Malaysian Representative Office abroad before entering the country.

Visa which has been granted is not absolute guarantee that the holder will be allowed to enter Malaysia. The final decision lies with the Immigration Officer at the entry point.

If your flight is delayed, do ensure to give us a call at the following numbers:
+6017-450 2009 / +6016-520 2009