Hi, I am Cheryl, a Singapore group of 18 climbers for Mount Kinabalu climb on 3th May to 6th May. I am writing to express my heartfelt appreciation and admiration for the exceptional service provided by your entire team during my recent expedition.
I’m grateful to Waty, from Amazing Borneo’s customer service team, who has been incredibly patient and helpful in answering all my inquiries about the climb since December 2024. Thanks to her assistance, I felt assured in choosing Amazing Borneo for this climb. From the moment we reached the airport, I was impressed by the professionalism, dedication from Diana and the driver. She also texted me regarding the personal porters matters too.
In particular, I would like to extend my deepest gratitude to the mountain guides and porters who played an essential role in making the experience both safe and memorable. Their expertise, encouragement, and tireless support were invaluable—especially during the more challenging parts of the climb. They not only guided us with confidence but also uplifted our spirits with their warmth and kindness. It was clear that their efforts went beyond duty—they genuinely cared about our experience and safety.
I would like to give special mention to the 2nd guide in the photo (starting from the left). He demonstrated a high level of responsibility and clear communication throughout the climb. There was a particular incident where one of my group members had accidentally left her backpack in the room, which I was initially unaware of. When I brought it to his attention, he responded with confidence, assuring me that he had already taken the initiative to open both rooms and double-check that all our bags had been brought down by the porters. I was genuinely impressed by his thoroughness and attention to detail. Additionally, he managed his team effectively, ensuring that all of our group members were looked after—especially during the SUMMIT ascent, which was a challenging part of the journey for all of us. The professionalism shown by him and his team was evident and truly appreciated. The 2nd and 4th guides also assisted us in locating a missing backpack belonging to one of my group members after the bags were transported to the restaurant for lunch.
The Amazing Borneo staff stationed at the hut were also very helpful, especially when I needed assistance after the climb with moving our luggage to the coach and handling matters related to our certificates. They responded promptly and efficiently on the spot. I will definitely recommend Amazing Borneo to my friends for their future Mount Kinabalu climbs. I’m already looking forward to returning to Mount Kinabalu again next year.
