Given the unprecedented impact of COVID-19 and the recent “restricted movement order” updated by Malaysia Government on 10 April 2020, Amazing Borneo Tours has suspended our tour services during the lockdown period of 18 March 2020 - 9 June 2020.
We are contacting all guests whose tours are impacted during this tour suspension period to offer suitable alternatives for their travel plans.
How it works
Tours departing from 18 March 2020 to 9 June 2020
If you have reservations booked on or before 18 March 2020, we are now offering postponement to a later tour date between 10 June 2020 - 30 December 2021 using the same promotional rate. There will be no extra charges nor price increment.
If you choose to cancel your tour plans, you will receive a credit of monies paid that you can use towards an alternative tour with a departure date before 30 December 2021.
Tours departing from 10 June 2020 onwards
If you choose to postpone your tour departing from 10 June 2020 onwards, you may select a later date until 30 December 2021. Postponement charges may apply.
If you choose to cancel your tour departing from 10 June 2020 onwards, the standard Terms & Cancellation policy upon your time of booking will apply.
Get in touch
You can connect with your tour consultant online or over the phone. We sincerely apologize to everyone who has experienced delays in contacting us.
As we are experiencing significant call volumes and long hold times, we are prioritizing contact to customers with travel dates from now to 9 June 2020.
During this difficult time we are thankful for your support, and urge everyone to be kind to each other as we manage this global crisis together.
For customers whose travel plans have already been impacted by COVID-19 and whose travel date has passed, we want to assure you that we are working to attend to your needs as well. We appreciate your patience.
We will continue to review and revise our Booking Conditions and Cancellation Policies to adapt to the constantly evolving situation of this pandemic. Please monitor this page for updates and new information.
The most recent update took immediate effect on 12 May 2020.