Given the unprecedented impact of COVID-19 and the recent “restricted movement order” updated by Malaysia Government on 25 March 2020, Amazing Borneo Tours has suspended our tour services during the lockdown period of 18 March 2020 - 14 April 2020.
We are contacting all guests whose tours are impacted during this tour suspension period to offer suitable alternatives for their travel plans.
How it works
Tours departing from 18 March 2020 to 14 April 2020
If you have reservations booked on or before 18 March 2020, we are now offering postponement to a later tour date between 1 May 2020 - 30 December 2021 using the same promotional rate. There will be no extra charges nor price increment.
If you choose to cancel your tour plans, you will receive a credit of monies paid that you can use towards an alternative tour with a departure date before 30 December 2021.
Please note this policy will not cover any new bookings.
Tours departing from 15 - 30 April 2020
At this stage, all tours departing from 15 April 2020 will continue as planned. If there are any changes, or if your trip is cancelled, rest assured that during this period, our team will contact you.
If you choose to postpone your tour plans, you may select a later date until 30 December 2021. There will be no extra charges nor price increment.
If you choose to cancel your tour plans, you will receive a credit of monies paid that you can use towards an alternative tour with a departure date before 30 December 2021.
Credits are transferable and can be used for any tours or hotel purchase with travel date until 30 December 2021.
For future travel, full payment is due 45 days prior to tour commencement.
Please note that supporting documents would be required for processing your postponement or refund requests.
Tours departing from 1 May 2020 onwards
At this stage, all tours departing from 1 May 2020 will continue as planned. If there are any changes, or if your trip is cancelled, rest assured that during this period, our team will contact you.
If you choose to postpone your tour departing from 1 May 2020 onwards, you may select a later date until 30 December 2021. Postponement charges may apply.
If you choose to cancel your tour departing from 1 May 2020 onwards, the standard Terms & Cancellation policy upon your time of booking will apply.
Get in touch
You can connect with your tour consultant online or over the phone. We sincerely apologize to everyone who has experienced delays in contacting us.
As we are experiencing significant call volumes and long hold times, we are prioritizing contact to customers with travel dates from now to 14 April 2020.
During this difficult time we are thankful for your support, and urge everyone to be kind to each other as we manage this global crisis together.
Support
For customers whose travel plans have already been impaired by COVID-19 and whose travel date has passed, we want to assure you that we are working to attend to your needs as well. We appreciate your patience.
We will continue to review and revise our Booking Conditions and Cancellation Policies to adapt to the constantly evolving situation of this pandemic. Please monitor this page for updates and new information.
The most recent update took immediate effect on 25 March 2020.